General Terms and Conditions

Last updated: June 2026

Section 1 Scope

These General Terms and Conditions (GTC) apply to all contracts between Guestelos GmbH (placeholder), hereinafter the "Provider", and business customers within the meaning of Section 14 of the German Civil Code (BGB) regarding the use of the software-as-a-service platform "Guestelos", hereinafter the "Customer". Deviating terms of the Customer do not become part of the contract unless their applicability has been expressly agreed to.

Section 2 Conclusion of Contract & Trial Period

The contract is concluded through the Customer's registration and the activation of access by the Provider. We offer a non-binding, free trial period. No costs arise during this trial period; an automatic transition to a paid subscription occurs only after the Customer's express confirmation.

Section 3 Services (SaaS)

The Provider makes the modular hospitality platform available as a hosted online service (SaaS) for use over the internet. The scope of functions depends on the selected plan and the activated modules (e.g. RestaurantOS, HotelOS, Marketplace). The Provider is entitled to continuously develop and update the platform, provided that the contractually agreed core functionality is not substantially restricted.

Section 4 Fees & Payment

Fees are based on the price list valid at the time. Billing takes place monthly in advance. There is no minimum term; the subscription can be cancelled at any time effective at the end of the current billing period. Payment processing is handled by our payment service provider (Stripe). All prices are exclusive of statutory VAT.

Section 5 Term & Termination

The contract runs for an indefinite period and may be terminated by either party effective at the end of the respective billing month. Termination can be made in text form or directly via the account management in the platform. The right to extraordinary termination for good cause remains unaffected. After the end of the contract, we provide the Customer with an export of their data for a reasonable period.

Section 6 Availability / SLA

The Provider strives for the highest possible availability of the platform and aims for an average annual availability of 99.5 % (placeholder). Excluded from this are announced maintenance windows as well as outages beyond the Provider's control (e.g. force majeure, disruptions at third-party providers). For local, offline-capable components, operation remains possible to a limited extent even during temporary unavailability of the cloud services.

Section 7 Liability

The Provider is liable without limitation in cases of intent and gross negligence as well as for injury to life, body or health. In cases of simple negligence, the Provider is liable only for the breach of an essential contractual obligation (cardinal obligation) and limited to the foreseeable damage typical for such contracts. Liability for lost profits or indirect damages is excluded to the extent permitted by law. The Customer is jointly responsible for regularly backing up their data.

Section 8 Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes is, to the extent legally permissible, the registered office of the Provider (placeholder). Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected. Changes will be communicated to the Customer in text form in good time.

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